Contact Routes and Organisational Support

Employers and social partners may need help to understand Skills Pass rules, checks, or how the system works. They should use the official contact options in the platform or other official channels. When asking questions, they should give clear details, including candidate information where allowed and also include the candidate in copy of all communications.

Organisations should not send the same question many times, as this can cause delays. Some information, like failed exams or expired certificates, may only be seen by the candidate because of data protection rules.

By using the correct contact channels and following system rules, employers and social partners can support smooth onboarding and stay compliant.