Account Issues: Not Found, Duplicate Accounts, and Profile Errors

Candidates may have account problems like “account not found” pop-ups, duplicate accounts, or wrong profile details. “Account not found” pop-ups usually means the email is not correct or the account was not verified. Candidates should check their email and look for the verification message.

Duplicate accounts can happen if a candidate registers more than once with different emails or incomplete details. The system does not allow accounts to be merged. This can cause problems like blocked progress or wrong information. Candidates must contact support so the issue can be checked.

Wrong profile details, like incorrect personal data or documents, can affect eligibility, exam results, or certificates. Candidates must check their profile carefully and update it if allowed. Some fields cannot be changed after a certain stage. Changes may need admin approval. Giving false or incorrect information may lead to account suspension.